COVID-19 SERVICE UPDATES

Current expected delivery times are between 3 and 5 days

Dear Valued Customers,


Your wellbeing and that of our employees is our number one priority. In response to the latest developments surrounding the coronavirus, we have temporarily closed our retail stores nationwide as of March 21st, until further notice and we’re implementing a plan to support our teams during this time.


This is a difficult decision for any business to make, but we believe it is the right thing to do for our community.


We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.


To ease any uncertainties we have pulled together a list of Frequently Asked Questions which should hopefully ease any concerns:



Store Opening Hours and Closures


Is my local store still open?

We are temporarily closing our retail stores nationwide from March 21st. In the meantime, customers are still able to access uniqlo.com, and we will continue to provide support via our Customer Service team.



Refunds & Exchanges


How do I return my in-store purchase?

Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after February 16th 2020). All standard conditions apply, see our: FAQ's, Frequently Asked Questions | UNIQLO


How do I return my online purchase?

You can return your items for FREE via Hermes Parcel Shop or Collect +. Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after February 16th 2020). All standard conditions apply.

Please note, refunds can take up to 15 working days from the date in which we receive the returned products, which will then be made to the method of payment used to place your order.

For more information please visit our Frequently Asked Questions page.



MY DELIVERY


Is my delivery safe?

All of our carriers are taking necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver. To ensure further safety to you and our drivers (where it exists), we will also be using the safe place locations


My Click & Collect order is in my local store which is now closed?

Your Click & Collect parcel is safe and with us. We will get in touch with you as soon as we reopen our stores and will allow you to come and collect your C&C parcel for 7 days from the reopening date


My Click & Collect order is in my local store but I no longer want it, what should I do?

Please contact our dedicated customer care team who will be happy to help, you can Contact us here


My Click & Collect order has been placed but I have not received a Confirmation email, what should I do?

It is likely that our courier team is waiting for the safest opportunity to deliver it to your local UNIQLO store. Should this be the case, we will get in touch with you as soon as we reopen our stores to let you know when your order will be ready to collect. If you are still uncertain please do not hesitate to Contact us




Thank you for your understanding and patience during this unprecedented time. We look forward to welcoming you back to our stores as soon as we are able to reopen.

We wish you and your families the very best.


The UNIQLO Team

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